F.A.Q
Frequently Asked Questions
Q: How are your products priced so competitively? A: We've established direct connections with manufacturers, which allows us to eliminate the middleman. This approach enables us to offer you high-quality products at significantly lower prices.
Q: Where are your distribution centers located? A: Our main offices are in British Columbia, Canada, but we have distribution centers across Europe, the USA, and China. Depending on your order, your items may be shipped from different locations.
Q: How long will it take to receive my order? A: Typically, orders arrive faster, but we advise allowing up to 21 business days for delivery to North America and 30 business days for worldwide shipping. Our average to North America is 7 days. For more details, please refer to our Shipping Policy.
Q: What if my order arrives damaged? A: In the unlikely event that your order arrives damaged, you can return it to us for a full refund, no questions asked.
Q: How can I contact you? A: We're available through various channels! You can reach out to us via social media, our website's contact form, or through our online chat.
Q: I ordered multiple items but only received part of my order. Where is the rest? A: Your order may include items from different warehouses, resulting in separate deliveries. Rest assured, your remaining items are on their way.
Q: What if I change my mind about a product? Can I get a refund? A: Absolutely! If you're not satisfied, just return the product in its original, unopened packaging within 14 days of receipt for a full refund. Please check our Return Policy for more information.
Q: Why does your deals under $20 section contain items over $20? A: All our pricing is done in USD. This means some areas, such as the "Deals under $20" section may display higher numbers depending on your local currency and the current exchange rate. To see the pricing in USD, please scroll to the bottom of the page and select USD from the drop down menu.
Q: What is your money-back guarantee policy? A: Our money-back guarantee covers you if your product arrives damaged, past the delivery window, or if you're simply not satisfied with your purchase. Return the product for a full refund. Detailed information can be found in our Money Back Guarantee Policy at the bottom of this page.